Refund policy
(Online Purchases Only – Does Not Apply to In-Store Sales)
Returns Eligibility
We do not offer returns or exchanges unless an item is:
Damaged
Faulty
Incorrectly supplied (misplaced/wrong item sent)
All issues must be reported within 7 days of delivery. Claims made after this period may not be accepted.
Any return accepted under exceptional circumstances is at our discretion.
Condition of Returned Items
Where a return is approved:
Items must be returned in their original packaging
Items must be unused and in resalable condition
We reserve the right to refuse refunds for items returned in an unsuitable condition
Return Responsibility & Postage
Customers are responsible for return postage costs
Returned items must be securely packaged and sent using a trackable service
Refunds will be issued only after the item has been received and inspected
If the return is due to our error (damaged, faulty, or incorrect item), a refund will be processed once the item is received. Postage reimbursement is not guaranteed and is assessed on a case-by-case basis.
No Unauthorised Returns
Returns sent without prior approval or without a completed return form may delay processing.
If we are unable to contact you regarding an unidentified return within 30 days, we reserve the right to:
Return the item to you, or
Process a refund (if eligible) minus a £5 administration fee
Non-Returnable Items
We do not accept returns for:
Sale items
Gift cards
Perishable goods (e.g. food, plants)
Custom or personalised items
Personal care & hygiene products
Hazardous or flammable materials
Clothing, Bedding & Soft Goods
For hygiene and health protection reasons, we cannot accept returns on:
Clothing that has been worn, washed, or shows signs of use
Bedding or soft goods that have been opened or unsealed
Only unused, sealed items may be considered for return if damaged or incorrect.
Exchanges
We do not offer direct exchanges.
If a return is approved, you may place a new order separately once the return has been received.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel within 14 days, provided the item is:
Unused
In original packaging
Returned at your own cost
This does not override exclusions for hygiene, sale items, or personalised goods.
Refunds
Refunds are processed after we receive and inspect the returned item
Approved refunds are issued to the original payment method
Please allow up to 10 business days for funds to appear after approval
If more than 15 business days have passed since approval, contact us at: jodhbargains@gmail.com
Return Address
Jodh Bargains
1a market way
Bilston
WV140DR
Bilston
WV140DR